Couple of years ago me and my friend wanted to be a part of a gym, so we went to the J*** gym to see what is required to open up a membership and check out the places. The sales manager approached and keep persuading two of us signed a one year membership to enjoy the incremental discounts. But me and my friend had decided to open up a one months contract as both of us wanted to have a trial experiences before becoming a long-term member. As said so, the sales manager mentioned that we only have to pay RM180 which RM100 are deposits and RM80 are considered as the fees. Also, the deposits are refundable according to the 30 days cancellation policy which means that we can get back the deposits if we would like to cancel our memberships within 30 days. Both of us had agreed to the contract policy and started our gym experiences straight after tomorrow the memberships were signed. During the days in the J*** gym, we found out that the couches are not experienced enough and responsible as we thought they were. I was aware of the 30 days cancellation policy and in order to avoid additional charges past the 30 days, I went ahead and requested for full deposit refund after the two weeks of gym experiences. I spoken to the staff that we would like to cancel our memberships by explaining the problems mentioned above. At first, the staff just asked us to fill up a membership cancellation forms and told us that the deposits will be returned within two weeks once the requests are approved. Everything was just so smooth and we thought there would not be any problems.
By then when it comes to the 4th week nearly 5th, we received nothing even a call and there were no responses at all when we called to the gym centre. We went to the J*** gym again to check out what was going on and the staff told us that we will only get back the deposits within 9 weeks of duration due to their company operations policy. I truly upset when I heard about this. Seriously… it takes 9 weeks for my cancellation to go into effect?? Its okay, never mind, as long as we could claim back what we are owned that is good enough. So we have been patiently waiting for another duration to pass and yet, totally no replies until the J*** gym centre officially closed. This is the worst customer services I have ever had. 🙂
Sooping's 